Frequently Asked Questions
What is ground rent?
Why is ground rent payable?
How do I pay my ground rent?
There are a number of ways to pay your ground rent. You will be asked for your property reference number when paying your ground rent. Please make sure you have this to hand.
• Online using a credit or debit card.
• Using our 24hr automated telephone service, by dialling 0208 238 6380 and selecting option 1.
• By cheque/postal order made payable to Simarc Property Management Limited and addressed to Simarc Property Management Limited, Building 4, Imperial Place, Elstree Way, Borehamwood, Hertfordshire, WD6 1JN
Please note we do not accept payments by BACS or by standing order.
Will my ground rent increase?
What is my property reference number?
How can I change my correspondence address?
If you have already registered on our website, please log into your account, select ‘Change address for correspondence’ where you can view and update your contact details.
If you do not have a web account set up you can provide this information by completing the online form
Alternatively, please email email@example.com with your property reference number/property address, together with your new correspondence address/email address and confirmation of your correspondence preference (post/email).
Please note we are unable to send correspondence to addresses outside the UK and therefore we will require a valid UK postal address. If you are unable to provide a valid UK postal address, please provide a valid email address to which we can send all correspondence.
How long does my lease last?
Each lease specifies a lease term, typically 99 years, 125 years or 999 years. The lease also specifies the date of commencement of the term. It is therefore relatively straightforward to calculate how many years are currently left on the lease. If you do not have a copy of your lease we may be able to provide you with a copy. A fee will be payable.
For further details please contact our dedicated team at firstname.lastname@example.org.
How do I obtain a copy of my lease?
If you do not have a copy of your lease we may be able to obtain a copy for you. A fee will be payable.
Should you require more information please contact our dedicated team at email@example.com
How do I extend the term of my lease?
Who deals with service charges?
Who provides buildings insurance?
If you live in a house you will usually be responsible for the buildings insurance yourself.
For further information please contact our dedicated team at firstname.lastname@example.org
What should I do if I want to let my property?
Can I make alterations to my property?
How can I purchase the freehold of my property?
How do I register as the new owner with you?
Bereavement / I am the executor of the Estate, what information do I need to send?
Firstly, please accept our sincere condolences for your sad loss.
In order for us to update our records, please kindly provide us with a copy of the Death Certificate and Grant of Probate as soon as these become available by emailing email@example.com
If the property has been formally transferred to a beneficiary or Executor, we will require a copy of the Notice of Transfer to be emailed to firstname.lastname@example.org
Please note that until we have received the above documentation we will be unable to discuss or update the account.
Furthermore, it is the responsibility of the Executor of the Estate to deal with all matters relating to the property, including any outstanding payments and ground rent payments that fall due, as per the terms and conditions of the lease.
What do I need to do if I’m selling my property?
For further details please contact our dedicated team at email@example.com